Are there minimum Internet speeds for Canadians? Otherwise, we suggest you contact the Commission for Complaints for Telecom-television Services (CCTS). If you have issues with your ISP, you should contact their customer service department and escalate your concerns up to the manager level (if necessary). They are ultimately responsible for the equipment they provide, their billing and marketing practices, their quality of service and customer relations.
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If you’re unhappy with your current speeds, you are free to switch Internet service providers (ISPs). What can I do if my Internet speeds are not fast enough? Is the connection to your home in good condition and functioning well, or does it need servicing?
Latency (the time it takes for data to travel from a source to a destination) and packet loss (the number of data packets sent to or from your home that don’t get to their destination) can slow your Internet speeds. If thousands of other people are trying to access the same website, it may affect how quickly you can access that site. Are you alone using a single device? Or are other family members also using the Internet on a computer, tablet, or smart phone? Many devices using the Internet at the same time compete for the same speeds and can slow things down.įactors outside your home that can affect your Internet speeds include: The distance between that router and the devices using it can affect Internet speeds. Increasingly, consumers are setting up home Wi-Fi networks in which a router delivers Internet service to several devices. Is your modem capable of handling today’s higher speeds? Older ones may not be capable. This is the device that converts the data travelling on the phone, cable or fibre line into a form that your computer can use.
Is it new and fast, or an older computer struggling to keep us with the demands of new applications? But there are several factors that can slow the speeds, including:
They are often advertised as “up to” a specified Mbps. The package you’ve chosen with your provider identifies the speeds of the Internet service from the provider to your doorstep.
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The download and upload speeds of your plan are important factors in determining your actual Internet speeds. Learn more about the broadband measurement project. Your Internet provider probably has one on their website that you can use to determine your speeds.Įver wondered how well your Internet service performs? We’re measuring the speeds and other characteristics of broadband Internet services to Canadian homes. There are tools on the Internet for measuring your current Internet speeds. You pay more for higher-speed Internet connections than lower-speed ones. Typically, you have a range of plans to choose from. Internet service providers (ISPs) often differentiate themselves by advertising different prices for Internet speeds. The speed at which data is traveling from you to the Internet
The speed at which data, including files, web sites, pictures, music, and movies, is being delivered to you from the Internet Internet speeds are typically defined in terms of megabits per second (Mbps) for downloading and uploading data: